FAQs
WHO ARE GRAMAGE?
Gramage Glassware is a collective of like-minded coffee drinkers
based in South London. We design and develop coffee equipment
and lifestyle accessories aimed at brightening and improve your coffee rituals.
Learn more on our ABOUT Page
WHERE CAN I FIND GRAMAGE PRODUCTS?
Gramage products can be purchased via our web store, or via a number of coffee roasteries, cafes and homeware stores. To try our products in the wild, there are a number of locations who use them such as Bond St. Coffee or The London School of Coffee.
We regularly re-share photos of these on our instagram: @gramageglassware
ARE GRAMAGE PRODUCTS DISHWASHER
AND MICROWAVE SAFE?
If the product is made of heat-resistant glass, it is also dishwasher & microwave safe. When using in the microwave, do not overheat or heat without water.
CAN GRAMAGE GLASSWARE BE DIRECTLY
HEATED USING FIRE?
We do not recommend heating Gramage projects on direct fire as this may cause damage to the colour or design.
HOW DO I CARE FOR GRAMAGE GLASSWARE?
For long use, please handle with care. Avoid using abrasive cleansers or steel wool when washing by hand. While the glass is hot, do not pour cold liquids into it and do not place it on a wet cloth or a wet surface. Sudden temperature change may break or shatter the product.
TWO OF THE SAME PRODUCTS DO NOT APPEAR
IDENTICAL, IS THIS A FLAW?
Variations may occur in product shape, colour and texture due to the nature of the material and manufacturing process. As our products are crafted by hand, subtle variations are to be expected.
MY ML METRE MEASUREMENTS AREN’T
EXACTLY ACCURATE, IS THIS A FLAW?
ml measurements are only approximate. As our products are crafted by hand and in unusual shapes, perfect ml measurements can be a challenge.
WHERE DO I FIND OUT MORE DETAILS REGARDING
SHIPPING AND RETURNS?
Visit our SHIPPING & RETURNS policy page for more details.
I’M IINTERESTED IN BUYING GRAMAGE GLASSWARE FOR WHOLESALE, HOW DO I GET IN TOUCH?
Visit our WHOLESALE policy page for more details.
WHAT DO I DO IF I HAVE A DIFFERENT QUESTION OR WANT TO PROVIDE FEEDBACK?